Do you support customization?

Yes. We provide full customization services, including: Custom size, power, and temperature range Furnace structure, control system, and atmosphere interface customization Private labeling (OEM / ODM) and packaging design support

How do you ensure product quality ?

All products go through strict raw material inspection, sintering control, electrical testing, and final quality inspection. Each product has its own test record and tracking number to guarantee stability and reliability.

Do you have a Minimum order quantity(MOQ)?

Yes, most standard models have no MOQ (MOQ = 10 unit). We welcome trial orders and small-quantity tests before bulk purchases.

What is your typical lead time ?

Standard products: 7–10 days Customized products: 15–30 days We also support urgent production and global air or sea shipping.

How do you arrange shipping and delivery ?

We provide flexible international shipping options based on order size and customer preference: Small-quantity heating elements are usually shipped by air express (DHL, FedEx, UPS, etc.) for fast and reliable delivery. Large orders or complete furnaces are arranged by sea or air freight, depending on the customer’s location, delivery time, and budget. We always discuss and confirm the best shipping method with each client before shipment to ensure cost efficiency and timely delivery.

Which countries do you export to ?

Our products are exported to over 50 countries worldwide, including Europe, America, Asia, the Middle East, and Africa. We support EXW, FOB, CIF, and DDP trade terms according to customer requirements.

What is your warranty policy?

Furnace products come with a one-year warranty by default and offer long-term parts support. We also provide lifetime technical support and fast spare parts supply. As heating elements are consumable items, the warranty policy is as follows: Replacement may be requested within 30 days of receipt for manufacturing defects (e.g., internal fractures, dimensional deviations, abnormal resistance). Normal wear and tear during regular use is not covered under warranty. We will determine whether the issue stems from production based on actual inspection reports.

Do you provide technical support?

Yes. Our experienced engineers offer: Furnace design consultation and heating solution matching Installation guidance and maintenance advice Failure analysis and long-term technical support For OEM clients, we can provide full technical documentation and operation manuals.

Do you offer samples or trial orders ?

Yes. We provide free samples for certain models, and customers only need to cover the shipping cost. It’s the best way to test performance and compatibility before mass purchasing.

How can I contact you

Email: info@jiaxin-carbide.com Website: https://jiaxin-carbide.com/ Phone / WhatsApp: +86 15804230746 We reply to all inquiries within 24 hours.

Can I become your distributor or local partner?

Absolutely. We welcome global distributors and partners to expand local markets together. We provide distributor pricing, technical training, and marketing support.

What are your products mainly used for ?

Our products are widely applied in: Laboratory heat treatment and materials analysis Industrial kilns and powder metallurgy Ceramic sintering and metal annealing Dental prosthesis processing and debinding High-temperature insulation and furnace lining systems

What product do you offer ?

We supply a full range of high-temperature heating products including: Electric heating elements: Silicon Carbide heating elements, Molybdenum Disilicide heating elements, and heating element accessories Ceramic fiber products: Ceramic fiber boards, wool, blankets, paper, cloth, fabrics, modules, and custom shapes